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2012-09-04
How do foreigners see the Grand Hotel?Hotel Club, an Australian online hotel booking website, recognizes the GrandHotel as the Most Traditional Hotel
How do foreigners see the Grand Hotel?
Hotel Club, an Australian online hotel booking website, recognizes the Grand
Hotel as the Most Traditional Hotel


2012, for the Grand Hotel, is not only the year for its 60th anniversary but also a glorious year to receive several awards. After 1967 and 1968 respectively being recognized as the top 10 hotels around the world and as the best hotel by the American magazines, Fortune, and Holiday, the Grand Hotel is once again praised by this international organization. Hotel Club members voted the Grand Hotel as “The Most Traditional Hotel.” In the meantime, it is also recognized as one of the “Top 10 Most-Popular Hotels in Taiwan,” which is a voting activity organized by Taiwan External Trade Development Council, TAITRA. Indeed, this year means a lot to the Grand Hotel.
Hotel Club is a well-known Australian online hotel booking website. Established in 1996, it has 71,000 hotels’ booking websites with more than 6 million members. After spending 3 years to collect more than ten thousand members’ opinions, Hotel Club set up 10 awards. Mr. Jonathan Starkings, the CEO of Business Affairs expressed that they had selected 30 Taiwanese Hotels to be in this competition. The Grand Hotel is awarded as “The Most Traditional Hotel.” Especially, Jonathan flied to Taiwan and presented this award to the Grand Hotel on July 5th.
According to the visit records of Hotel Club, Mr. Wood from Hong Kong indicated that he loves seeing local and historical buildings. He will definitely find a chance to appreciate the Grand Hotel with the Chinese style architecture. This voting result will be widespread passed to all members who will come to visit Taiwan in the near future.
Additionally, to provide domestic and foreign business people a good reference to try more Taiwan’s cuisines at hotels and restaurants, TAITRA especially held an online voting activity of the TOP 10 Hotels in Taiwan. Out of 260 hotels and restaurants, the voting result shows that the Grand Hotel’s Grand Garden restaurant is on the Top 10 Most-Popular Hotel. During this activity, the popular cuisines originating from various places, including the Chinese mainland, palaces, local specialties, and foreign cuisines, have fully demonstrated the diversity of foods in Taiwan.
Celebrating the 60th anniversary, the Grand Hotel has also been receiving a series of awards. For the hotel, this is another memorable achievement in its glorious history; for the staff, receiving recognition from most visitors is indeed an encouragement. Certainly, the Grand Hotel will continue making progress as the Ambassadors Hotel to welcome more visitors in the future.


Privacy policy

Dear friends, welcome to the website of the Grand Hotel. To ensure your Internet safety and privacy when using our e-services, we have made a number of related policies as written in the following notice. Please read it carefully, as you will also get to know how the Grand Hotel collects, references and protects your personal information.

  • Applicability

    When a user uses the Grand Hotel’s e-services, the policies on the collection, referencing and protection of individual client information are applicable.

  • The collection and use of client information

    This website will not collect any of your personal information if you only browse the site or download files.

    When you use the hotel’s e-services, such as writing an email to the hotel team or making reservations online, you will be required to give some of your personal information, such as your name and email address.

    The website will then record the time when you use the services, as well as the pages your visit. Such information will only be used to conduct surveys on the website’s traffic and customer behavior within the company. This is done to improve our service quality only. We do not go into details of your other personal information.

  • Internet safety policies

    We use an intrusion detection system to monitor Internet traffic, make sure no uploads or change of information are made without authorization, and stop hackers from wrecking havoc on the hotel website.

    A fire wall system is also set up to avoid malicious intrusions or information thefts. We make sure the website is not destroyed by hackers and the rights of users are protected.

    We use anti-virus software to kills bugs on a regular basis. We do our best to provide a safe, clean e-network for our guests.

    We also patch computer programs regularly, as advised by our operating system providers.

  • E-mailing policies

    We will only email you hotel-related materials or send a reply to your account when you allow us to do so, such as when you register at our website, or when you undertake online application procedures. We always clearly state the hotel name in the emails, and we also offer a quick link to terminate subscriptions or access related information in the letters.

  • Information sharing

    The Grand Hotel will never sell, exchange or lease any of your personal information to other individuals, groups or private enterprises.

  • Privacy protection

    If you have any questions about our privacy protection policies, please email us to let us know.

Internet safety policies

All of the hotel staff is obliged to promote the following policies, so as to ensure the safety of the Grand Hotel’s information system, Internet network and related facilities.

  • Management goals
    •  Make sure the information system is in steady operations.
    •  Keep hackers and viruses from intruding or destroying the network.
    •  Prevent bad intent on and illegal use of the information system from happening.
    •  Avoid human error or accidents.
    •  Make sure the hotel’s physical surroundings are safe.
  • Information and software exchange management

    Such management includes receiving and delivering of information and software, setting up technical standards and operation process, establishing rules for identifying senders and recepients, settling on the responsibilities to take when information is lost, ensuring the ownership of such information and the intellectual property right of the software, making sure the information is kept safe, as well as taking measures to protect confidential or sensitive materials.

  • The planning and management of Internet safety
    •  A network operation and monitoring standard is established to ensure safe data transmission and Internet connections. This can also prevent unauthorized access from taking place.
    •  Examinations on Internet safety are conducted on a regular basis.
    •  A fire wall system is introduced to monitor the transmission of and access to data among nodes within and outside the hotel’s network.
    •  Experts on Internet safety are invited to detect network loopholes for the hotel.
    •  New safety measures will always be announced upon implementation.
    •  Sensitive information should be encrypted when transmitted via public Internet as such, or use VPN connections with the corresponding institutions.
  • Firewall management
    •  A firewall system is installed to ensure safe data transmission and data access among nodes within and outside of the hotel’s network.
    •  A military zone and de-military zone are established in the hotel’s fire wall system, so as to protect users according to the services they use. E-services based within the hotel’s network are located in the military zone, while ultra-network services like the World Wide Web and eBAS are set in the de-military zone.
    •  Users from outside the network have to apply in advance to use services provided in the military zone.
    •  The fire wall is installed according to the Internet safety regulations of the Grand Hotel.
    •  The firewall should be monitored by an expert team, and records should be examined at any time if needed.
    •  The administrator should use a terminal to access the system as the firewall host. Remote log-ins are strictly forbidden.
    •  Once the firewall is fully established, the system administrator should conduct all necessary tests to make sure the wall lives up to the required safety standards.
    •  When changes are made to the hotel’s Internet safety policies and regulations, the system administrator should review and adjust the setting and access of the firewall system, so as to keep the hotel network safe at all time.
    •  The system administrator is responsible for all issues related to Internet safety. S/he should also keep the system updated to refrain from various cyber attacks.
    •  If necessary, VPNs (virtual private networks) based of various safety levels should be established between the hotel and its corresponding institutions, so as to ensure safe data transmission.
  • Email system management
    •  Personal emails should be kept in the recipient’s own private account. They should be promptly deleted delivered to the hotel’s public email system.
    •  Confidential official documents should never be delivered via email. Sensitive information may be delivered online when necessary, but the letter(s) must be encrypted in advance.
    •  To avoid impostors from sending emails in the name of the hotel staff, an e-signature may be attached in the emails. This will also help identify the recipient/sender and ensure the authenticity of the documents.
    •  To avoid malicious file execution, suspicious emails should never be read. If the system is attacked in a case like this, please contact the system administrator.
    •  It is forbidden to send letters that make recipients feel uneasy or upset.
    •  Anonymous letters and forgery are also prohibited.
No.1, Sec. 4, Zhongshan N. Rd., Zhongshan Dist., Taipei City 10461, Taiwan (R.O.C.) Tel:+886-2-2886-8888 Fax:+886-2-2885-2885
The Grand Hotel Copyright (C) 2011 All Rights Reserved.
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