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2013-02-28
Our hotel has received HACCP Hygiene Certificate Ensure clients to have a safe and pleasant dining environment
    The Grand Garden Restaurant & Banquet Hall in our hotel has received the certificate of Hazard Analysis and Critical Control Points from Department of Health, Executive Yuan. We have been recognized to meet a high standard of Food Hygiene to provide a pleasant dining environment for customers.   
     HACCP is the best solution to control the food safety and is recognized worldwidely. It emphasize that monitoring food safety before consuming is much more effective than examining afterwards. In order to encourage international hotels in Taiwan to join this food hygiene control system, Food and Drug Administration from Department of Health, Executive Yu has entrust Fu Jen Catholic University to host “ Assisting International Hotels to join HACCP Seminar”. In order to ensure the safety in our hotel, we decided to participate the HACCP examination. Because of the guidance from Prof Chiu Chih-Wei from Fu Jen Catholic University, the Grand Garden Restaurant and Banquet Hall in our hotel has passed the examination.
    According to the General Manager of our hotel, Mr Chiang Zu Shung, recently there are more and more overseas hotels brand showing in Taiwan, therefore, the hotel industry is quite competitive. Moreover, the raise of raw materials and numerous food safety related news are also noticeable to hotels. Our hotel was reviewed as “five-star hotel” by Tourism Bureau since July 2011. In view of advancing ourselves and providing a better dining environment, we are proud to be the model in the industry who has joined HACCP and received the certificate.
    In order to qualify the standard requested by HACCP, we have set our own standard for different operations in the hotel, including hygiene management, production and quality control, stock control, transportation control, examination and gauging, customer feedback control, recycle control, documentary control and staff training. We also make the production flow chart of all kinds of food to facilitate the damage control. We make efforts in damage analysis to decide CCP. According to the outstanding damage points stated by CCP, we establish the control border to monitor all possible factors causing damages, and set up correct solutions to achieve the realization of the damage control of food production.   
    Receiving the certificate is a result by our colleague’s hard working for 6 months. We thank Sous Chef Chen Ron-Tsan and Manager Wong Loh-Chi, who are both the staff main in charge of the hygiene management in the hotel, and Catering Service Manager Chuan Yueh-Chiao who is helping communicating with different departments. Also, thank to the cooperation from Grand Garden Restaurant Chef Lai Er-Poh and Banquet Chef Yen Yon-Yu, who lead the Chef team to strictly follow the hygiene standard and process before entering the kitchen, from disinfect themselves, personal grooming to the process of preparing food. It is important to implement hygiene management from personal habits to the food preparing process.    
     In addition, we also thanks the support from engineering department to maintain the kitchen facilities and machine, administration office to manage food purchase, source department to examine food material and manage stock and human resource department to manage Chef’s certificate and staff training. We could not receive the HACCP certificate without everyone’s contribution, and this is to show the spirit of our team work.

Privacy policy

Dear friends, welcome to the website of the Grand Hotel. To ensure your Internet safety and privacy when using our e-services, we have made a number of related policies as written in the following notice. Please read it carefully, as you will also get to know how the Grand Hotel collects, references and protects your personal information.

  • Applicability

    When a user uses the Grand Hotel’s e-services, the policies on the collection, referencing and protection of individual client information are applicable.

  • The collection and use of client information

    This website will not collect any of your personal information if you only browse the site or download files.

    When you use the hotel’s e-services, such as writing an email to the hotel team or making reservations online, you will be required to give some of your personal information, such as your name and email address.

    The website will then record the time when you use the services, as well as the pages your visit. Such information will only be used to conduct surveys on the website’s traffic and customer behavior within the company. This is done to improve our service quality only. We do not go into details of your other personal information.

  • Internet safety policies

    We use an intrusion detection system to monitor Internet traffic, make sure no uploads or change of information are made without authorization, and stop hackers from wrecking havoc on the hotel website.

    A fire wall system is also set up to avoid malicious intrusions or information thefts. We make sure the website is not destroyed by hackers and the rights of users are protected.

    We use anti-virus software to kills bugs on a regular basis. We do our best to provide a safe, clean e-network for our guests.

    We also patch computer programs regularly, as advised by our operating system providers.

  • E-mailing policies

    We will only email you hotel-related materials or send a reply to your account when you allow us to do so, such as when you register at our website, or when you undertake online application procedures. We always clearly state the hotel name in the emails, and we also offer a quick link to terminate subscriptions or access related information in the letters.

  • Information sharing

    The Grand Hotel will never sell, exchange or lease any of your personal information to other individuals, groups or private enterprises.

  • Privacy protection

    If you have any questions about our privacy protection policies, please email us to let us know.

Internet safety policies

All of the hotel staff is obliged to promote the following policies, so as to ensure the safety of the Grand Hotel’s information system, Internet network and related facilities.

  • Management goals
    •  Make sure the information system is in steady operations.
    •  Keep hackers and viruses from intruding or destroying the network.
    •  Prevent bad intent on and illegal use of the information system from happening.
    •  Avoid human error or accidents.
    •  Make sure the hotel’s physical surroundings are safe.
  • Information and software exchange management

    Such management includes receiving and delivering of information and software, setting up technical standards and operation process, establishing rules for identifying senders and recepients, settling on the responsibilities to take when information is lost, ensuring the ownership of such information and the intellectual property right of the software, making sure the information is kept safe, as well as taking measures to protect confidential or sensitive materials.

  • The planning and management of Internet safety
    •  A network operation and monitoring standard is established to ensure safe data transmission and Internet connections. This can also prevent unauthorized access from taking place.
    •  Examinations on Internet safety are conducted on a regular basis.
    •  A fire wall system is introduced to monitor the transmission of and access to data among nodes within and outside the hotel’s network.
    •  Experts on Internet safety are invited to detect network loopholes for the hotel.
    •  New safety measures will always be announced upon implementation.
    •  Sensitive information should be encrypted when transmitted via public Internet as such, or use VPN connections with the corresponding institutions.
  • Firewall management
    •  A firewall system is installed to ensure safe data transmission and data access among nodes within and outside of the hotel’s network.
    •  A military zone and de-military zone are established in the hotel’s fire wall system, so as to protect users according to the services they use. E-services based within the hotel’s network are located in the military zone, while ultra-network services like the World Wide Web and eBAS are set in the de-military zone.
    •  Users from outside the network have to apply in advance to use services provided in the military zone.
    •  The fire wall is installed according to the Internet safety regulations of the Grand Hotel.
    •  The firewall should be monitored by an expert team, and records should be examined at any time if needed.
    •  The administrator should use a terminal to access the system as the firewall host. Remote log-ins are strictly forbidden.
    •  Once the firewall is fully established, the system administrator should conduct all necessary tests to make sure the wall lives up to the required safety standards.
    •  When changes are made to the hotel’s Internet safety policies and regulations, the system administrator should review and adjust the setting and access of the firewall system, so as to keep the hotel network safe at all time.
    •  The system administrator is responsible for all issues related to Internet safety. S/he should also keep the system updated to refrain from various cyber attacks.
    •  If necessary, VPNs (virtual private networks) based of various safety levels should be established between the hotel and its corresponding institutions, so as to ensure safe data transmission.
  • Email system management
    •  Personal emails should be kept in the recipient’s own private account. They should be promptly deleted delivered to the hotel’s public email system.
    •  Confidential official documents should never be delivered via email. Sensitive information may be delivered online when necessary, but the letter(s) must be encrypted in advance.
    •  To avoid impostors from sending emails in the name of the hotel staff, an e-signature may be attached in the emails. This will also help identify the recipient/sender and ensure the authenticity of the documents.
    •  To avoid malicious file execution, suspicious emails should never be read. If the system is attacked in a case like this, please contact the system administrator.
    •  It is forbidden to send letters that make recipients feel uneasy or upset.
    •  Anonymous letters and forgery are also prohibited.
No.1, Sec. 4, Zhongshan N. Rd., Zhongshan Dist., Taipei City 10461, Taiwan (R.O.C.) Tel:+886-2-2886-8888 Fax:+886-2-2885-2885
The Grand Hotel Copyright (C) 2011 All Rights Reserved.
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