The Grand Hotel East Secret Passage Cultural Tourism Q&A for Guided Tour
1. What are the attractions included in the cultural tour itinerary?
Time Corridor, East Secret Passage, Mystery Garden, Residence of Ms. Kung→（take the shuttle bus）Short Stone Wall of Taiwan Grand Shrine outside the Yuanshan Club, Spring Stone Lantern are introduced along the route → get off at the driveway by the entrance → redeem souvenirs at the Delivery Service Center in the Lobby（the guided tour with registration procedures included takes around 60 minutes）.
2. How do I book a cultural guided tour itinerary?
Only guests who booked suitable accommodation or meal programs may participate in the East Secret Passage itinerary. After the booking at the restaurant or the hotel is completed, you may ask the restaurant or hotel staff to assist in booking the tour.For details of the program, please refer to the hotel's official website and booking hotline: 02-2886-1818 ext. 1818.
3. When does each session of the guided tour start?
The sessions start at 09:30, 10:30, 14:30, and 16:00 daily.
4. What languages are available for the Yuan-Shan guided tour? How do I book?
The guided tour is mainly given in Mandarin. Please call 02-2886-1818 ext. 1818 in advance for groups of 20 or more in English or Japanese. We only provide this service to a group of more than 20 people.
5. What should I do if I lose something in the hotel during the guided tour?
If you lose something during the tour, please report it to the tour guide or on-site security staff immediately, or contact the Information Desk or the Tour Guide Desk in the Lobby. Please call 02-2886-1818 ext. 1818（Tour Guide Desk）if you have left the hotel.
6. Is free parking available for tour participants?
Guests who dine at the designated restaurants for the program may receive a redemption of three-hour parking fees for parking on the same day. Parking fees may be waived for the accommodation program. Please get in touch with the Tour Guide Desk at 02-2886-1818 ext. 1818 if you have any questions about parking fees.
7. Is there a limit to the number of tour participants?
To maintain the quality of the guided tours, we have a limit of 20 people for each group, as a large number of visitors visiting at the same time may affect the arrangement of traffic flow. We may group visitors differently according to the situation if there are more than 20 people.
8. Are children allowed to visit?
For safety reasons, each child under 12 years of age must be accompanied by a parent（excluding the audio guide）.
9. The Directorate-General of Personnel Administration has announced the suspension of work and classes; thus, the tour activities are suspended. What about my booking? Can I still participate?
If the Directorate-General of Personnel Administration announced the suspension of work or classes due to force majeure disasters, such as earthquakes, typhoons, floods, etc., please contact 02-2886-1818 ext. 1818 or email grand@grand-hotel.org or hoteltour@grand-hotel.org to reschedule the tour. We will arrange a time for you to visit（please provide the name and phone number of the original booking holder to verify the booking information）.
10. When do I have to check in at the tour front desk before the start of the tour itinerary?
Please complete the check-in and ticket purchase process 15 minutes before the tour; no extensions, delaying, rescheduling, or standby will be allowed.
11. Can I narrate the guided tour myself?
To maintain the tranquility of the space and the quality of the visit, the Hotel refuses unauthorized narrations, and strictly prohibits guided tours by external organizations. The Hotel may advise and stop any behavior that interferes with the orderly visits in the Hotel. If you have a request for a guided tour, please make an appointment with the Tourism Department (02-2886-1818 ext. 1818). We thank you for your cooperation.
The Grand Hotel West secret tunnel Cultural Tourism Q&A for Guided Tour
1. What are the attractions included in the cultural tour itinerary?
Casement Door in the Lobby, Plum Blossom Caisson, Cultural Corridor, Centennial Golden Dragon, West Secret Passage, Jiantan Park, Huo-Bu Coin Wall, and Product Sales Department（the guided tour with registration procedures included takes around 70 minutes）.
2. What is the price for the cultural guided tour?
Adult NT$250/person, children aged 6 to 12 years old NT$100/person, children under 6 years old free of charge（for safety reasons, each child under 12 years of age must be accompanied by a parent）.
3. When does each session of the cultural guided tour start?
The sessions start at 10:00, 14:30, and 15:30 daily（online reservation is limited to 20 people）.
*To maintain the quality of the guided tours, we will control the total number of visitors, as a large number of visitors visiting simultaneously may affect the arrangement of traffic flow. Only guests who stayed for accommodation or meals or made online bookings can participate in the guided tours. We apologize for any inconvenience.
4. How do I book the cultural guided tour itinerary online?
Online reservation link: http://bit.ly/2HzaUcI or call 02-2886-1818 ext. 1818.
5. If no one answers the phone, can I email the Guide Department directly?
Guide Department Mailbox:hoteltour@grand-hotel.org, grand@grand-hotel.org
6. How do I book a cultural guided tour group?
Please call 02-2886-1818 ext. 1818 if a group of more than 8 people wishes to participate in the guided tour.
7. If I want to book a guided tour, how many days before the desired tour date may I book?
Bookings are available 90 days before the desired date of the guided tour.
8. What languages are available for the Yuan-Shan guided tour? How do I book?
The guided tour is mainly given in Mandarin. Please call 02-2886-1818 ext. 1818 in advance for groups of 20 or more in English or Japanese. We only provide this service to a group of more than 20 people.
9. What should I do if I lose something in the hotel during the guided tour?
If you lose something during the tour, please report it to the tour guide or on-site security staff immediately, or contact the Information Desk or the Tour Guide Desk in the Lobby. Please call 02-2886-1818 ext. 1818（Tour Guide Desk）if you have left the hotel.
10. When do I have to check in at the tour front desk before the start of the tour itinerary?
Please complete the check-in and ticket purchase process 15 minutes before the tour; no extensions, delaying, rescheduling, or standby will be allowed.
11. Is free parking available for tour participants?
Guests who spend NT$500 or more may receive a redemption of one-hour parking fees（no accumulation or combination of redemption may be applied）.
12. What should I do if something comes up and I won’t be able to participate?
If you need to cancel your bookings or change the date and time, please inform us 7 days in advance.
13. The Directorate-General of Personnel Administration has announced the suspension of work and classes; thus, the tour activities are suspended. What about my booking? Can I still participate?
If the Directorate-General of Personnel Administration announced the suspension of work or classes due to force majeure disasters, such as earthquakes, typhoons, floods, etc., please contact 02-2886-1818 ext. 1818 or email grand@grand-hotel.org or hoteltour@grand-hotel.org to reschedule the tour. We will arrange a time for you to visit（please provide the name and phone number of the original booking holder to verify the booking information）.
14. If I dine at the Grand Hotel, is there a discount on the guided tour?
For every purchase of NT$770 or more（including service fees）at Yuan Yuan Restaurant, Golden Dragon Restaurant, Grand Steakhouse, and Grand Garden Restaurant, you can purchase the West Secret Passage Cultural Guided Tour with a special offer of NT$200（valued at NT$250）.
15. Can I narrate the guided tour myself?
To maintain the tranquility of the space and the quality of the visit, the Hotel refuses unauthorized narrations, and strictly prohibits guided tours by external organizations. The Hotel may advise and stop any behavior that interferes with the orderly visits in the Hotel. If you have a request for a guided tour, please make an appointment with the Tourism Department (02-2886-1818 ext. 1818). We thank you for your cooperation.